Patients Rights & Responsibilities
At Saifee Hospital, we are committed to upholding your rights and ensuring that every patient receives safe, respectful, and high-quality healthcare. As a patient, you are entitled to the following rights:
Â
Your Rights as a Patient
- Right to Safe & Non-Discriminatory Care
Receive treatment in a clean, safe environment without discrimination based on age, gender, religion, nationality, disability, or financial status. - Right to Dignity & Respect
Be treated with compassion, courtesy, and respect, with protection from abuse, neglect, or harassment. - Right to Personal Beliefs & Preferences
Have your cultural, spiritual, and personal values acknowledged and respected. - Right to a Second Opinion
Seek an additional medical opinion regarding your diagnosis and treatment options. - Right to Privacy & Confidentiality
Expect complete confidentiality of your medical information and dignity during examinations, procedures, and treatment. - Right to Control Information Sharing
Decide how and with whom your personal health information is shared. - Right to Pain Management
Receive proper assessment and effective management of pain related to your condition. - Right to End-of-Life Care
Be provided with compassionate and dignified care during end-of-life situations. - Right to Informed Decisions
Be fully informed about the risks, benefits, alternatives, and expected outcomes of any proposed treatment. - Right to Refuse Treatment
Decline any procedure or treatment after understanding the potential consequences. - Right to Informed Consent
Provide consent before undergoing surgeries, anaesthesia, blood transfusions, research participation, or any high-risk procedures. - Right to Raise Concerns
Be informed about the process to voice complaints, concerns, or grievances. - Right to Access Medical Records
Review your medical records and stay informed about your diagnosis, care plan, and treatment progress. - Right to Know Your Care Team
Be aware of the identity and qualifications of your healthcare providers. - Right to Financial Transparency
Receive clear information regarding the costs associated with your treatment. - Right to Understand Hospital Policies
Be informed about and guided through the hospital’s rules, regulations, and patient safety practices.
At Saifee Hospital, we believe that effective healthcare is a shared responsibility. Patients play an important role in ensuring the success of their treatment and the smooth functioning of hospital services.
Your Responsibilities as a Patient
Â
- Provide Accurate Information
Share complete and correct personal details, including your full name, age, address, contact information, next of kin, and insurance or TPA details. - Disclose Medical History
Inform your healthcare team about your complete medical history, including past illnesses, ongoing treatments, medications, and allergies. - Actively Participate in Your Care
Follow the prescribed treatment plan and keep your care team informed about any changes in your condition or response to treatment. - Keep Appointments
Attend all scheduled appointments and notify the hospital in advance if you need to reschedule or cancel. - Show Respect and Courtesy
Treat fellow patients, visitors, and hospital staff with dignity and respect at all times. - Follow Hospital Guidelines
Adhere to hospital policies, including visitor regulations, maintaining a quiet environment, and complying with restrictions on smoking, alcohol, and prohibited items. - Take Care of Personal Belongings
Avoid bringing valuables to the hospital and take responsibility for your personal items. - Provide Accurate Insurance Details
Ensure all information shared with insurance providers is complete and correct to facilitate smooth claim processing. - Fulfill Financial Obligations
Settle all medical bills and financial commitments in a timely manner. - Respect Emergency Priorities
Understand that patients requiring urgent or emergency care may be given priority. - Protect Hospital Property
Respect the hospital environment and the property of others. - Maintain Privacy & Confidentiality
Follow hospital protocols related to patient safety, privacy, and confidentiality of medical records. - Communicate Openly
Inform your healthcare provider if your condition worsens or does not improve as expected. - Understand Consent & Rights
Carefully review and understand all instructions before signing consent forms and familiarize yourself with the Patient Rights Charter. Seek clarification whenever needed.